FAQ

After placing your order, you'll get an email confirmation. When the order is dispatched, another email will be sent with shipping details and tracking info.

We proudly hold memberships with "Verified by Visa" and "Secure by MasterCard", offering an added layer of online payment security. We employ top-notch encryption for sensitive details like your personal info and payment details. Any data between our website and your device is encrypted, safeguarding it from potential interceptions.

Steellix provides an unparalleled 30-day complete refund policy along with a limited lifetime warranty.

To cancel your order, just reach out to us with your Order ID at support@steellix.com and we'll be there to guide you.

Certainly! If you wish to modify your order details, promptly contact us at support@steellix.com with your Order ID for more effective assistance.

We're committed to making your Steellix journey unforgettable. If an item is missing from your order, please email us at support@steellix.com. Remember, due to our collaboration with Amazon’s extensive storage system, your orders might come from various warehouses, especially if it contains multiple items.

Steellix ensures a limited lifetime warranty for our cutlery. However, in case of any issues, we emphasize our commitment to our customers, placing your satisfaction above everything. If you encounter any problem, contact our Customer Support with your Order ID# at support@steellix.com.

Steellix proudly offers a 30-day money-back assurance, making us stand out in the industry. Our cutlery comes with a non-transferable limited lifetime warranty. Note, this doesn’t cover wear due to misuse, improper care, accidents, or loss. For specific issues and exclusions, please refer to our detailed warranty section.

If, for any reason, you're unsatisfied with your purchase, shoot us an email at support@steellix.com with your Order ID and relevant photos of the issue. We’re here to help!

Steellix stands behind a 30-day full refund policy, including shipping, and a limited lifetime warranty. Remember, our warranty is limited and doesn’t cover normal wear, rust, or damages from misuse. If any issue arises with Steellix products, please reach out to us at support@steellix.com with your Order ID and relevant images.